Coastal HR Blog







Health insurance has changed a lot in the last few years and there are now many rules and laws which regulate the industry. As a business owner, many of these rules can affect you. Some of these are federal, while other mandates are state-originated. Each state has the right to set up the mandates for the insurance offered by their businesses. Let’s take a quick look at some of the laws and mandates which affect Alabama.
HIPAA: Enacted in 1996, The Health Insurance Portability and Accountability Act is a federal law that requires inclusion of dependents and disallows exclusions for pre-existing conditions, age, or medical history. In some cases, there may be a six-month exclusion for some pre-existing conditions, but after that time, they are covered. HIPAA was enacted to streamline processes and help protect the privacy and security of information. The privacy tenet is one of the largest sections of the law. When people hear HIPAA, they usually think of the privacy aspect. With the exception of disease reporting, government oversight, and some legal investigations, information is highly guarded. There are also monetary and criminal penalties ascribed to breaches.
COBRA: Only required for private sector companies with over 20 employees (there are exceptions for federal plans and religious organizations) and state and local governments, the Consolidated Omnibus Budget Reconciliation Act was enacted to continue insurance coverages to employees or former employees under certain circumstances. While the employer does not have to pay for the coverage continuation, they do have to administer it the same as their group coverage. This insurance safety net can be very expensive for the employee. However, it does meet a need and many find it useful. If an employee loses their job or quits; if divorce interrupts coverage; if death occurs; or if your age disqualifies you, then you may be entitled to COBRA insurance for up to 18 months. Interestingly, many states have mandates which extend this coverage to other sub-sets of employees, such as companies with fewer than 20. This is known as a mini-Cobra. HIPAA also sets out requirements enabling special enrollment in another parent’s plan. There are also options for enrollment in Marketplace plans at a lower cost or with some subsidies.
STATE MANDATES: Once the federal laws have been met, each state has the ability to set their own levels of requirements based on perceived need and the ability to manage costs. The state of Alabama has the second lowest number of state mandates. While the average is 38, Alabama has half that amount, at 19. The more state mandates expressed, the more requirements on insurance, and the higher the cost in general. Some of the coverages for this state include Chiropractors, Dentists, Nurse Anesthetists, Optometrists, Pharmacists, Physician Assistants, Psychologists, and Newborn Coverage. These mandates may change over time.
While insurance is an ever-changing game, and many rules seem to be in constant evolution. It is important that you stay up to date on these changes. At Coastal Human Resources Group we provide a wide range of HR services for business owners in Mobile, Alabama and the surrounding Gulf Coast area. Contact us today at 251.478.7444 or visit us online at
© Southern View Media 2017: Reproduction without explicit permission is prohibited. All Rights Reserved. “Get Online or Get Left Behind”


We know it is coming. We deal with it every year and we still let those small tasks pile up and overwhelm us. While some financial administrators have plenty of time throughout the year to get tasks done, others seem to be overloaded from January to December and feel challenged at every turn to accomplish all of their responsibilities. This is especially true of small companies where one or two office workers handle the administration and keeping the books is only a small part of their job. This year, start early and get ahead of the game so that you can enjoy the holidays and head into the new year with a confident frame of mind.

Here are a few things you may be able to knock out now:

  • RECEIPTS may have been laid to the side when other things demanded your time. Now is a great time to pull out the charge card statements or spending reports and start matching them up. If you have a scanner and save electronic copies, the process may be slightly different, but the result is the same. Attach the correct receipts to the statements, so the accountant can see physical evidence of your disbursements. This is especially important if you are under certain guidelines for spending.
  • RECONCILIATIONS should be caught up before the last minute. When you have many accounts, and some are investments, those statements may be laid to the side as well. It is a given that you would generally know what is happening with those accounts, that nothing will change, and all you need to do is some simple data entry. Priorities are what they are and sometimes other things just take precedence. Get those accounts updated and check that off your list.
  • BALANCES can be achieved as you go through the reconciliations. Reports are easy to print off for the accountant, but you want to be sure that the balances you give him or her are the most current. If you get quarterly statements, you can call ahead and get a balance directly from the bank.
  • BUDGET reports can be printed, evaluated, and used to develop the new budget. Remember to keep your spending analysis to the lower side of your projected earnings to avoid budget crises later on. You also can adjust the budget if earnings exceed expectations and you want to invest more in the business.
  • REPORTS may be needed by several people in your organization. Each person may want or need different things in their reports. It’s helpful to get as many done as possible. Estimators may want budgets and projected earnings. Financial officers may want profit and loss statements through various periods of the year. Department heads may want to look at profits compared to their process charts. Those responsible for hiring may want to see payroll reports. While some simply have to wait till the year ends, others may be generated ahead of time.

If you need help getting on top of your game, or you would like assistance in completing end-of-year tasks, give Coastal Human Resources Group a call today. We provide a wide range of HR services for business owners in Mobile, Alabama and the surrounding Gulf Coast area. Contact us today at 251.478.7444 or visit




While it may seem that hiring women and men is the same process, studies have shown that the reasons women and men work are different. Being able to adjust the recruiting process to cover the things we are looking for will bring the best candidates to the table.

  • RESPECT is paramount. Even more important than pay, females want to go to work in an environment where they are given respect due their level of service. The higher we climb on the ladder of success, the more we expect our opinion, knowledge, skills, and experience to be used for the betterment of the organization.
  • PAY based on the resume is important. While everyone wants the most we can get for their time, it is true that as the resume grows and improves,  they expect to be compensated for the years spent learning.
  • BENEFITS for them and their families are necessary, and the more the better. In many cases, the compensation package is the difference between hiring those knowing and those growing. Offering a package which takes care of any family members is huge, and good medical, vision, dental, disability, and retirement are only the beginning. Profit-sharing and bonuses give incentive to build a profitable enterprise. Offering child care, education reimbursement, travel compensation, and a pathway to leadership are also major draws. Many women will pass up other benefits to have child care on site. Maternity leave is a huge attraction for females of child -bearing age and interest, and the better the maternity leave, the more they will look at you as a prospective employer. While six weeks is normal, there are companies which offer a graduated return schedule to allow an easier transition between leaving the baby and coming back to work.
  • CONSIDERATIONS such as flex time and remote work will bring in women who typically are the ones left to call off work when a child is ill or has an appointment. Flex time has been shown to increase productivity dramatically, and being able to stay home while still completing necessary tasks benefits everyone. An employer who has the ability to give this option to the employees and fails to do so is missing out on a great tool to increase performance. Mandatory overtime is another consideration, and will often drive women to look for other options. Many women usually prioritize their families first. If women are being forced to leave them for excessive hours through the week or on weekends, they will probably find another job.
  • FULFILLMENT may mean the difference between hiring great employees and retaining them. A work environment which allows them to enjoy coming to work, and feel appreciated while there, will keep them coming back for years. By supplying them with the tools for personal growth, financial stability, and emotional satisfaction, you can build an organization of cherished employees whose loyalty will bring your company the best in growth and profit.

By structuring your interviews and learning which of these attractions hold the highest place on the list for your best candidates, you can build a package to bring in and retain great women, and we know there are a lot of talented ladies out there!


At Coastal Human Resources group we provide a wide range of HR services for business owners in Mobile, Alabama and the surrounding Gulf Coast area. If your company needs staff, then contact us today at 251.478.7444 or visit


Have you ever met those people who make it look easy; who seem to accomplish everything they need to do, and still have time to go out to dinner every evening? The ones who are never ruffled or perturbed? And who never miss a deadline? Well, if you ask them how they do it, they probably can’t tell you. Many of them are naturally organized. But if you aren’t, don’t give up. Here are some tips which will help you be in the successful cliché, by focusing your efforts.

  • KEEP A LIST of tasks to be accomplished. Carry over everything not accomplished today to the top of tomorrow’s list. Prioritize each morning over your coffee, and decide which items are musts, shoulds, and hopefuls. Outlook has a great task list. You can put in tasks, make them recurring, send reminders and set alarms, and add emails and other items for follow-up.
  • USE A CALENDAR to block time for appointments and projects. Keeping things in front of you means that you won’t be stressing over what you forgot. Leave the stress for the important things, and make sure you always know what is going on. Consult your calendar daily.
  • CONSIDER A TIME MANAGEMENT TOOL such as Asana. This awesome project manager is amazing for tracking, assigning, and following work. Tasks, subtasks, and more can be followed easily. You can use Asana as a team, and each person can have their part of a project available for everyone to stay on top of. This is also a great motivator.
  • STAY FOCUSED on the task at hand within the realm of your day. Try to finish what you are doing before starting another job. Multi-tasking is really simply the ability to stay on one task while dealing with fifty others competing for your time.
  • BE FLEXIBLE and remember that things do happen, and you may have to put your task down and do something else. Just try not to become absorbed in it, and sidetracked. Go back to what you were doing as soon as possible. If you need to send a fax, then run the report, fax it, file or shred it, and get back. Don’t get sidetracked into filing the whole pile of paperwork that you noticed while you were faxing.
  • SCHEDULE DOWN TIME. You can’t work all the time. All work and no play makes Jack a dull boy. Remember that little bit of common sense? Take a few hours to dine out or see a show. Spend time with those you love. Just get away from it for a while. Work will always be waiting.

At the end of the work day, take a few moments to reflect on your progress. Get a plan together for the evening, including family time and adequate rest. Although it is possible to get through the day while burning the candle at both ends, studies do show that those who get seven hours of sleep are more functional during the day, and are more focused.

Coastal Human Resource Group, Inc. is a Human Resource Outsourcer (HRO). We serve as a full-service human resources department for small and medium-sized businesses throughout the Southeast. Visit or call us toll-free at 1-888-757-7444. We’re here to help ensure that all your human resources needs are met.


7 Email & Phone Scams To Be On The Lookout For

If you belong to any of the myriad of online job sites such as Career Builder, Indeed, or Monster, then you know how flooded your inbox can get with spam. Over the last few years, scam artists passing themselves off as legitimate employers have become smarter at reeling in job seekers who are desperate to secure employment. Their end game is to steal your identity or clean out your bank account. In some cases they will involve you in illegal activity without you even knowing it.

Below is a list of the top seven email and phone scams and what to look for in each:

Offers That are too Good to Pass Up

You’ve seen them before. A job description will pop up in your email that offers extremely good pay, with a top position that is available right away…but you only have to work for 12 hours in the comfort of your own home. In most cases, these hackers have contacted you with unsolicited offers that you didn’t ask for.

Unclear Job Descriptions

If you get a job offer that doesn’t make any sense whatsoever, then that should raise a red flag. Scammers use vague job descriptions in an attempt to pique your interest so that you supply your personal information. The descriptions are general in nature so that they appeal to a wider audience.

Poorly Written Emails

You can almost always tell when an email is a scam just by the pathetic sentence structures, misspelled words, and misused punctuation. In the case of a phone scam, the person on the other will speak in broken in English. Companies do not hire HR representative who cannot write in proper English.

No Return Contact Information

Any reputable employer will make it easy for prospective employees to contact them. They will usually provide company (not personal) emails, phone numbers, addresses, and a website. If there none of this information exists in the email, then block the sender or delete the email.

Company Not Listed in Google Search

No matter who is calling or emailing you, you owe it to yourself to do some background research on the company. Look for an official website that can easily be found using a Google search. Call the company number and speak to the hiring manager. Try to find reviews and other information about the company.

You’re Asked to Submit Personal Information

No legitimate company is going to ask you to submit confidential information in an initial email or phone call. This usually happens after an interview and a confirmation of employment. It is only then that info such as social security numbers, bank account drafts, etc. are requested.

You’re Asked to Pay for Something

Only a scammer would ask you to pay for something up front in order to land your ‘dream’ job. Don’t fall for it. While it is true, that some companies may require you to invest money in items such as equipment, uniforms, or background checks, these expenses don’t come up until after you’ve been hired. No legitimate company is going to request money before you’ve even walked through the door.  

Coastal Human Resources, Inc. is a Professional Employer Organization (PEO),
serving as a full-service human resources department for small and medium sized businesses throughout the Southeast. We provide a wide range of services for employers who are looking to expand their workforce. Contact us today at 888-757-7444 to request a free quote or visit


For most of us, our business is a necessity. We don’t start them for fun, but to make a living. As such, we must protect our investments of time and money. When you shop for insurance, here are some of the most important coverages:

  •  LIABILITY: This is probably the most important insurance your business can purchase. There are several types, including general, product, service, and professional. You will want to have general and any of the others which apply to your situation. If someone is injured on your property, or by an employee, product, or service, these policies cover the defense attorneys in the case, and any awarded settlement. Because there really are people out there looking for an excuse to sue, this policy is non-negotiable. If you want to keep your business and operate in today’s sue-happy climate, protect yourself and your investment. Another consideration in the liability department is a cap insurance, which kicks in if your damages exceed the general policy’s limits.
  • PROPERTY INSURANCE: Your building and equipment are necessary to the operation of the company. Theft or damage are covered with property insurance. For even better coverage, pair this one with interruption of business. When something unforeseen happens, and the business is unable to operate for days, or weeks, the lost income is compensated. If you have employees counting on their paychecks, you will want to cover payroll to retain your staff. In the case of fire or smoke damage, repairs and cleaning can take several weeks or longer.  
  • WORKERS’ COMPENSATION: This policy is mandatory if you have employees. Workmans’ Comp covers any employee injured on the job. Their medical bills and compensatory replacement of lost pay helps get them through the time of healing and protects you from lawsuit.
  • FLEET INSURANCE: Most businesses have vehicles. Protect the drivers, contents, and automobiles with this policy, as well as any others injured in a collision. If you also comp employees for driving their own cars, you may want to inquire about a non-owned rider to back up their insurance.
  • INFORMATION PROTECTION: It seems that every other day we are hearing about hacking. Yet, as we continue to shelter personal information, we should also have some sort of protection for our business in case that information is compromised.

Many insurance companies offer a Business Owner’s Policy, which can be thought of as the “bundled” plan. They have taken all of the insurances you may need, and discounted the package.

Home-based businesses may need some modifications to the property insurance.

You may desire additional coverages. As business models change, so do the insurances offered. Today there are policies for cyber-theft or other electronic breaches. The information you save is not the only thing that can be obtained. You may find your bank accounts emptied or your system held hostage and requiring a ransom.

Business insurance is relatively inexpensive, but the peace of mind it brings is immeasurable. Be sure you have everything you need, before you need it.

Coastal Human Resource Group, Inc. is a Human Resource Outsourcer (HRO). We serve as a full-service human resources department for small and medium-sized businesses throughout the Southeast. Visit or call us toll-free at 1-888-757-7444. We’re here to help ensure that all your human resources needs are met.

© Southern View Media 2017: Reproduction without explicit permission is prohibited. All Rights Reserved. “Get Online or Get Left Behind”

6 Effective Conflict Resolution Techniques



As long as there are humans working in your company, then there will always be tension and conflict on some level. Whether you are working in HR, administration or top-tier management, conflict resolution is a skill you’ll need to refine over time. Below are five proven conflict resolutions techniques that will help you keep the office running smoothly.

Do a lot of Listening

You are more likely to earn trust and loyalty by simply sitting down and listening to what someone else has to say. When someone else is talking, avoid interrupting him or her. Ask lots of question for clarity and always communicate when you don’t understand something.

Minimize the Conflict as Much as Possible

Let’s face it, some people are just drawn to drama. When the pot stirs, they are often the first to jump in. So, when conflict arises, the best course of action is minimize how many people are involved. Sure, there are moments when people may need to be called in to confirm or clarify a claim. Most of the time, however, conflict comes down to two people on two different sides of an issue. If you can get into a room and get the involved parties to work out the dispute without involving everyone else, you’re more likely to get it solved quickly and quietly. Once the conflict is solved, encourage everyone in the room to keep it to themselves. There’s really no point in drawing the entire office into an encounter.

Facts, Not Feelings

The ability to listen is an admirable quality. When there’s a dispute between two employees, they are both dying to be heard. And while a listening ear is important in gaining the trust of your staff, your decisions should never be made on how your employees feel. As someone in charge, your duty is to gather the facts and make a decision (if necessary) that is based on those facts. By focusing on the facts, you rid yourself of needless emotional baggage that can effect how you judge a situation and its outcome. When everyone else in the room is angry or hurt, you need to be the calm, steady, level-headed voice in the room that provides clear direction.

Try to Create a Win-Win Situation

Conflict creates duality. Essentially, both sides have a need or desire. Somewhere in the middle is a compromise in which each side can get what he or she wants if only in part. Effective management seeks to do what is best for everyone in the room. Therefore, you’re more likely to create a long-term solution if your goal is to help everyone resolve the conflict in a way in which both parties can benefit at some level.

Focus on Issues, Not People

It doesn’t take long for a disagreement to get personal. This is especially true for employees who have been working together for a long time and know each other well. When tensions get high and people get emotional the tendency is to focus on personalities instead of issues. As a supervisor, however, your #1 goal is to solve the issue. Thus, you should avoid character attacks and personalized statements. Get to the heart of the matter and stay there.

Develop a Plan for a Solution

Some disagreements can be solved within minutes – others within hours. And then there are some conflicts that take a few days. In some instances you may need to develop a plan of action for finding the right solution. Once you’ve developed the plan, then share it with all involved and resolve the problem as a team if possible.

At Coastal Human Resources group we provide a wide range of HR services for business owners in Mobile, Alabama and the surrounding Gulf Coast area. If your company needs staff, then contact us today at 251.478.7444 or visit

There are four approaches to effectively discipline an employee though that will prove successful and beneficial for both your company and your employee.


When it comes to disciplining an employee, there’s no easy or fun way to go about the task. When running a company though it’s a necessary evil. There are four approaching to effectively discipline an employee though that will prove successful and beneficial for both your company and your employee.

Be Firm but Fair

You may think that letting employees get away with things will make for a more relaxed atmosphere and you a more-liked boss. In the end though this comes back to bite you. If an employee does something wrong or doesn’t pass the expected muster, it’s understandable to discipline them. Don’t be a tyrant but letting the wrongdoing pass with no firm punishment creates an atmosphere of havoc that benefits no one. Make sure they know the expectations—or rules if you will—and that diverting from them will bring consequences.  

Be Consistent

Having a teacher’s pet that receives more of your positive attention is one thing, but letting certain employees get away with something that others don’t does nothing but cause confusion amongst employees, and probably even a bit of bitterness. If you discipline one employee for something, make sure you do the same across the board. This will also help you pass on a consistent message that will save you constantly backtracking and trying to remember what you allow and don’t allow.

Be Specific

We can borrow this one from pre-school. There’s no use putting someone in time-out if they don’t know why they’re there. If an employee doesn’t understand why they’re being disciplined then they’re doomed to make the mistake again…and at that point it’s your fault because you could have set them on the right path to begin with. So, when disciplining them, make it perfectly clear what they did wrong or where they failed to meet expectations.

Be Encouraging

Make sure your employee doesn’t walk out of the room with their head held low because if that’s the case, all you’ll have managed to do is berate them, not discipline them. After you’ve been specific with what they did wrong, tell them how they can make it better or how they can avoid the mistake in the future. This is part of your role as their superior, helping to shape them for the future of your business. If you successfully do this, then you’ll have taken an opportunity to discipline an employee when needed but also made sure to avoid the problem in the future. Don’t get so swept up in this though that you find yourself giving multiple chances on the same issue (at that point they’re taking advantage of you).

 While this may be one of the more difficult aspects of holding a higher position in a business, it doesn’t have to be miserable. Use these four approaches to effectively discipline an employee and you will see it pay off tenfold in both employees and the company.

If you want to motivate all your employees and increase productivity, call us today for more information on this and other products we have to simplify your business obligations. Coastal Human Resource Group, Inc. is a Human Resource Outsourcer (HRO). We serve as a full-service human resources department for small and medium-sized businesses throughout the Southeast.

Visit or call us toll-free at 1-888-757-7444. We’re here to help ensure that all of your human resources needs are met.





You have just been given a new position with added responsibility. You may be a bundle of nerves, and that is OK. Read these tips, take them to heart, and go forward with joy and excitement as you discover the potential that you and your team have.

  • NOT ONLY DO YOU NOT KNOW EVERYTHING, BUT YOU AREN’T EXPECTED TO. So just breathe and look around you. Study your team. Figure out what their best qualities are, and how you can utilize those. You aren’t trying to “use” people, but knowing what they can bring to the table can be a huge asset. Be sure you understand that difference. It will make or break you. Let your team help, and culminate an atmosphere where they want to do so. Be willing to admit that you don’t have an answer, but start now to know WHERE to find those answers.
  • IF YOU ARE NOT A BORN MULTI-TASKER, STRIVE TO LEARN THIS SKILL. Many people do it without thinking, but if you aren’t one of them, it doesn’t mean that you can’t juggle six tasks and three deadlines; just that you haven’t practiced it.
  • NOW, BEGIN TO DANCE BETWEEN PROJECTS AND PROCESSES WITH PRIORITY. You may have a lot going on, but some of it is going on as planned, some of it may need guidance, and sometimes you may have to shift your focus to a more immediate need. Understand the system you are working in. Put the processes in order, and then find the time zones where completion is needed. As you get better, you will be able to use tracking to follow these processes from start to finish, but for now, you may be better served by going to the finish line, and seeing what should be there. If it isn’t, go find it, and figure out how to get it there as close to the deadline as possible.
  • REACH OUT TO YOUR MENTOR. Someone had strong feelings of confidence in you, or you wouldn’t be a new manager. Find those people. Don’t be afraid to ask them for guidance. If you are building a relationship, ask them what one piece of advice they would give you based on their experiences. Let them shape you. You can bet that they have made some mistakes along the way, and you will benefit from listening.
  • MANAGE YOUR STRESS. Figure out now how to release the day when you leave. If you don’t learn this now, you are only going to complicate things later when you have even more responsibility. Find something now that helps you relax in a positive way.
  • CELEBRATE THE SMALL VICTORIES, AND BUILD ON THEM. Spread that joy around to those you work with. In the same way, deal with issues in such a way that it gains respect. Forgive yourself, and those above and below you. Extend the same mercy that you bestow on yourself to the others, and they won’t forget it. Nothing screams “leader” like the handling of a minor problem with dignity. Let them know you have confidence in them, and they will be happy to give you a reason for it.



Tips For Motivating Your Best Employee

Motivating Your Best Employee

In any office there has to be one person that serves as the touchstone. This can be a point of contention for some but it’s necessary to effectively run any business. They are your best employee and they can be the igniting fuel that runs your business. To have them best serve you and the rest of your staff though it’s important to keep them motivated. Here are some tips for doing just that:

  1. Keep Them on a Deadline
    You have to make sure the rest of your office knows that when a task is assigned it is expected to be completed on time. Keep your best employee on a tight deadline and don’t let there be any wiggle room and the rest of the office will follow suit.

  2. Put Them in Charge
    This should not be an all the time thing, but don’t be afraid to put your best employee in charge of certain tasks. It gives them a sense of responsibility and will make them feel personally responsible for the product the team produces.

  3. Designate Them As The Leader
    This is in the same vein as above but a bit broader. It can be applied to certain task or just to general rules you want applied to your staff. Give your staff a leader that is one of their own and it will keep them from running around like a chicken with no head. You’ll be there as the boss to keep it from going full “Lord of the Flies.”

  4. Keep Them Humble
    All of these rules can lend itself to a big head. Ideally if this person is your best employee they have the right attitude and work ethic to keep that from happening but it’s also your job as boss to keep them in line. Praise them for work well done but don’t give praise when it isn’t due. Critique work that needs to be critiqued and let them know when they could have done a better job. If you want your best employee to continue to grow, this is crucial.

  5. Give Them Competition
    A little competition never hurt anyone and it gives them motivation to work harder. Having two of your best employees aware of the other’s work will give them someone to compare to, and therefore try to increase their work to a higher standard. Which leads to increased performance and expectations.

  6. Hold Them to a Higher Standard
    This person is your best employee; they are supposed to serve as a touchstone for everyone else around them and for the quality of product you’re producing. Don’t be afraid to hold them to a higher standard and let them know that is the case.

  7. Keep Them Accountable
    By keeping your best worker accountable you are making it known even the “class pet” so to speak isn’t allowed to slide on anything. Think of it as the business version of tough love. This will trickle down to all other employees and cause them to police themselves and their work.

Your best employee can be an added decision maker for your business, so take care of them and they will take care of you. Use these tips and you will see production beginning to flow right away.

If you want to motivate all your employees and increase productivity, call us today for more information on this and other products we have to simplify your business obligations. Coastal Human Resource Group, Inc. is a Human Resource Outsourcer (HRO). We serve as a full-service human resources department for small and medium-sized businesses throughout the Southeast.

5 Tips for Handling Employee Grievances and Incidents

Handling Employee Grievances and Incidents

Leadership is never an easy task. Most managers and supervisors often feel like they’re steering a ship that has no rudder while waiting for a mutiny on the bounty. This is especially true when conflict ensues. There are essentially three main types of conflict:

  • Employee & Employee
  • Employee & Management
  • Employee & Policy

In all of these conflicts, the one in charge must be the person to find the solution and find it in an efficient manner before the conflict grows and becomes uncontrollable. Below are five strategies to help you navigate through employee grievances and incidents.

Understand Your Place in the Chain of Command

Making executive decisions and solving conflict in a professional manner happens when a supervisor or manager knows his or her place in the chain of command and how much authority they’ve been given. For instance, when it comes to employee vs. employee conflict, supervisors are expected to have the knowledge and ability to handle problems between subordinates.

If an employee is challenging company policies, however, a supervisor may want to go up the chain of command to deal with the situation. Equally, administration wants to give as much of the authority to lower level management as possible so that their subordinates respect them. Understanding your place in the chain of command creates respect and trust from everyone around you.

Address the Issue, Not the Person

Let’s face it, not everyone in your company is easy to get along with. Yet even some of the most difficult people can be the greatest company supporters and the hardest workers. When addressing complaints or incidents, put your personal feelings aside and stay focused on the issue at hand. Your goal should be to find a solution, not replace a person. If you are seen as someone who can solve problems, then your place in the company is even more solidified and coworkers will feel more secure around you.

Document Everything…Without Fail

He Said, she said, rarely works in personal relationships between two people. Trying to remember conversations and incidents can be disastrous when recalling facts and events. Therefore, you should document everything. When documenting a complaint or incident, capture every detail down to the word if possible. Some incidents may take weeks to solve, and you can’t rely on your memory – neither may someone else.

Ask Questions and Stay on Point

Aristotle’s greatest weapon was his ability to ask questions. Asking questions is a powerful tool. Here’s why? People can often work themselves out of their own illogical thinking if they have to answer their own questions. By asking questions you can get to the root of whatever it is your employee is complaining about. Case in point (paraphrase):

You: What is the problem?
Employee: I feel I deserve a raise.
You: Why do you feel this way.
Employee: Because I have been here for ten months and haven’t even been considered for a raise.
You: Do you feel that your getting a raise should solely be dependent upon how long you’ve been here?
Employee: Well, no.
You: What other criteria do you feel justifies you qualifying for a raise?

One facet of your company governs everything: the company’s vision. If you are 100% on board with the company vision, understand it well, and are able to carry it out every day, then leading your team becomes a less difficult task. When facing conflict and complaints always refer to the company’s vision and do not be afraid to lead in that manner. Sometimes you just have to pull the executive card without negotiation or hesitation. Complainers often fail to see company vision and want to create their own. It is your job to put them back on track. If they continue to derail and defy the company, then you have no choice but to let them go. Whatever happens, do not be afraid to use the authority given to you to keep employees working and moving toward the vision. By demonstrating hard leadership, you will earn the trust and respect of your entire company. No one likes conflict. A true leader, however, will navigate the ship through the storm no matter how high the waters. You owe it to yourself and to your company to lead and to lead with confidence.



Being a driven leader is wonderful. Having a group of people with you who are also highly motivated is one way to set yourself up for success. However, if you and your employees are not working together, you really just have a bunch of ambitious people working in groups of one. The key to group success is forming the group, and the best way to do that is to delegate tasks. Here are a few tips to help get that process started:

  1. STRESS THE SKILL AND TALENT DIVERSITY AVAILABLE WITHIN THE GROUP. Although many of us are good at several things, we do have niches of specialty. Build out the talent pool by telling the group what the others excel at. It will be easier for Joe to ask Sarah to edit his article if he knows she edits your text. Jim may put together a great contract, but if Henry has a legal background, he will be more apt to have Henry give it a second look to avoid issues later. It may be interesting to go around a room in a group meeting, and ask two questions: What is your strongest skill, and where are you the weakest?
  2. SET AN EXAMPLE. It may be hard for your team to take you seriously if you are seen working 80 hours a week and turning down offers of help. Yes, it means you are driven, but if you aren’t delegating successfully, you can’t show them how it works.
  3. LET GO OF MICROMANAGEMENT. You want a certain result, and you know that nobody else has that same vision. By opening the parameters a bit and letting someone else try, you may find that they achieved your goal. You may also discover other people who want that same result, and you may find them more than capable.
  4. ENCOURAGE THE EFFORT. Ask your leaders to assign some of their work. If giving an entire task away isn’t in their comfort zone yet, ask them to assign a sub-task, a piece of the puzzle. Sometimes growth comes in small steps, but every step in the right direction should be noted and encouraged. Mentor where you can.
  5. REWARD THE SUCCESS. When a project is broken down, and everyone is working together for a desired end, be sure to sit up and take note, rewarding the group’s success. Highlight areas of great teamwork. Find small ways to show your appreciation. Your crew will thank you for donuts, pizza, or even a gift card. These tokens don’t have to break the bank but they will be remembered.
  6. SHOW THE RESULTS. When a project comes together successfully, find various markers which may be traced to show a great result. Be sure that you, as the leader, follow through. Don’t lose focus once a project is wrapped. Go back and assess its value, and report it to your team.

As you foster these relationships, the goal is to see teams formed that bring people into unofficial groups for the success of the whole, through delegation amongst themselves without your persuasion.



As your company grows, it makes sense to put the rules in writing. Starting with a couple of employees, it seems like a waste of time, but when you grow to more than that, it is time to sit down and get it all spelled out. Invariably, someone will use one of these before the books are hot off of the presses, so have these ready ahead of the curve, make them available to everyone, and cover sections regularly in group progress meetings and the monthly newsletter. Eventually, most of the staff will know answers to the most common questions. Keeping this book handy will save your HR team hours of unnecessary visits to their office for clarification.

  1. “We didn’t cover that in training.” Training is on point when it is covered in the handbook. Whether touched on, or elaborated on, the information should be discussed. If training follows the same format each time, then you should never hear this one.
  2. “I have never heard that before.” An employee a few years out from training may not remember everything that was covered. Keeping a handbook in the breakroom will give your staff the ability to quietly go look up the answer to a question without bringing attention to themselves or a situation that they may not want to discuss yet. Many companies email the handbook to each of their employees so they can always have access.
  3. “What are our holidays?” President’s Day may give the kids time off from school, and the bank may be closed, but we are working. This is not a holiday for us. The list is in the handbook, and we take the same holidays every year.
  4. “What is the company policy on harassment?” Although today, most companies have a strict zero-tolerance policy, it should be spelled out explicitly. You need to specify what you consider harassment, and what the process is for those who are victims as well as those who are accused.
  5. “I was fired without warning.” A written disciplinary policy will specify the steps taken as one progressed through the levels of discipline. While attendance may be a minor infraction, and there may be several warnings before time off, something more serious, such as intimidation or coming to work under the influence may put one immediately in the time off pending investigation mode. If they received a handbook upon hire, they have no grounds for any action if the policy was followed as written.

Having a handbook will save you time and money. You won’t be discussing the same issues over and over, or wondering if things were handled the same every time. You can sit down with your management team, think it all through one time, and put it in writing.

A written policy on discipline, properly implemented each time, will save you the aggravation of handling legal battles in a sue-happy society. We won’t guarantee that it will stop every lawsuit, but it will give your attorney a baseline of what was expected from this employee and where they failed to perform.

If you currently have no manual, and are interested in putting one together, give us a call. We can address your questions, and even help get it sorted out and into print.



Payroll, taxes, withholding, expenses, benefits, quarterly payments, monthly payments, taxable income, qualified expenses, gifts and awards: if these make your head spin, you are not alone. Mistakes are made daily in payroll, and some are more common than others. Here are some of the most commonly made mistakes.

  1. Is the person an employee or a contractor? If the person is not receiving benefits, and is not having taxes withheld, they may be considered a contractor, and may be responsible for the payment of their own taxes.
  2. Are bonuses, gift cards, and other compensations being tracked properly? Bonuses, which are awarded based on performance of the company or the individual employee, are taxable. However, if your company has a drawing, where gift cards and prizes are given based on luck of the draw, those items are not taxable. Small tokens and promotional items given throughout the year are not taxable.
  3. Are you including any unsupported expense claims as wages? If your employee is traveling with a spouse or driving a company car, these are considered taxable fringe benefits. These items should be included in their bottom line. Also, you should be sure that the approved expenses meet the IRS guidelines, are for supported company expenses, and are properly receipted and submitted. Those which do not should be reimbursed to the company or considered income.
  4. Expenses for commuting must meet the requirements set forth by the IRS. The guidelines include distance travelled and time commitment of the assignment. If these rules are not being met, the compensation may be a taxable fringe benefit. For instance, a temporary assignment becomes permanent if the employee stays there for longer than a year. While a job five hours away may qualify for travel reimbursements, a job in the next county may not.
  5. Did you issue 1099’s to your contractors as required? If your contractor earned over $600, they should receive a 1099, and it should be sent timely for tax filing.
  6. Are you paying your taxes on time? There are penalties for not getting your federal and state taxes filed. Federal withholding may be paid weekly, semi-monthly, or monthly. State withholding may be paid monthly. Unemployment is a quarterly payment.
  7. The biggest mistake is not using a PEO. Per Wikipedia, “A professional employer organization(PEO) is a firm that provides a service under which an employer can outsource employee management tasks, such as employee benefits, payroll and workers' compensation, recruiting, risk/safety management, and training and development.” By hiring a PEO, you can eliminate the worries about whether your payroll is being done properly. The payroll staff at your PEO are trained in this area, leaving your time to the performance of your company. There are other tasks which your PEO may also assume, freeing up your time and staff even more.

If you think some of these items may be a concern, or you simply have never considered a PEO, give us a call. We would love to show you what we can do for you.

5 Scams Small Business Owners Fall For and How to Avoid Them

Scams Small Business Owners Fall For

As a small business owner, you are inundated with phone calls, emails, and messages throughout the day. Chances are, at least a few of those are scammers! Here are 5 common scams that small business owners face and tips on how you can avoid them.

  1. Directory Scams –
    How many times have you received a phone call from someone trying to convince you that your company needs to be listed in an online directory? These people promise that for a fee, your business will more visible online and you’ll get more customers in return.
    Many of these offers are scams. Make sure to always read the fine print before you sign anything. It’s also a good idea to have one person in the company handle these solicitations. They’ll get more familiar with them over time and be able to spot scams much easier.
    Quick tip: You can claim your own business listing through Google My Business for free. (Google will also never call you asking for money to do this.)
  2. IRS Scams –
    If the Internal Revenue Service needs to contact you, they’ll do it by mail first. If they do call, the IRS will never ask you for personal information (like bank accounts, credit card information or your social security number) over the phone.
    The IRS does not accept payments in the form of gift cards at all. They’re also never going to ask you for any kind of wire transfer.
  3. Tech Support Scams –
    Have you ever received a call from someone claiming that they’re Tech Support and telling you that you need to fix a problem that you never even knew you had? Chances are, that was a scam! Do not trust anyone who calls and asks for access to your company’s computers, saying that your PC or email has been hacked.
    The best way to avoid these scams is to make sure your employees know that they should never give computer access to anyone from outside the company. Be sure that all calls are directed to one person, like an office manager.
  4. Charity Scams –
    There are always people trying to take advantage of small business owners by asking for donations. These people will try to play on your emotions by telling you that your money will help children, police, firefighters, veterans, etc.
    A charity should be able to tell you their status with the IRS and provide you with information so that you can claim your contribution as a charitable donation on your business’ taxes.
    You should also be able to call the organization that the person is claiming to represent to verify their fundraising efforts.
  5. Ransomware scams –
    Ransomware is more sophisticated than ever. According to the Department of Justice, there are over 4,000 ransomware attacks EVERY DAY in the U.S. alone.
    Protect your business against these threats by training your employees to use caution when opening emails from people that they don’t know or don’t interact with on a regular basis. Any suspicious email or attachment should not be opened!

If you suspect that someone is trying to scam you, alert the Federal Trade Commission and the Better Business Bureau. These complaints help to make others aware and shape the FTC’s law enforcement agenda. Many scammers will stop hassling you if they know that you will report them.

Coastal HR – 3 Reasons Why Your Business Needs Workers’ Comp

Reasons Why Your Business Needs Workers’ Comp

At the turn of the last century, The United States began to implement laws regarding workers’ compensation for employees. These sets of regulations were meant to aid the working people of America if there was ever any injury on the jobsite. Specifically, workers’ compensation is used to replace wages, cover medical expenses, and offer other benefits to employees who suffer from an illness or injury on the jobsite. This program is more than just one of the many expenses of owning a business; it is an important asset and strategic investment for your company.

Most States Require Workers’ Compensation

By law, most states require that businesses have a set workers’ compensation system in their safety plan. Not every state requires you implement this program, such as Texas, but that still does not mean you should avoid using it with your business. The only instance for when it is not necessary to include this wage replacement plan is something such as self-employment, when there is no need to worry about anyone else being injured. When you do not have a workers’ compensation plan set into action, your company could easily get a stiff penalty from the government or be vulnerable to lawsuits by employees. Laws regarding this system vary from state to state, some states offer funds to provide coverage, and some allow you to purchase a plan through a specific agent or broker.

Protection of Your Business

One of the most important things about workers’ compensation insurance is that it protects your business in times where it is vulnerable due to a workplace-related injury. It helps businesses avoid paying in full the high costs of an injured employee’s medical bills and lost wages due to an onsite injury or illness. If the company does not include a strong workers’ compensation plan, even just one injury of an employee on the job could easily cause irreparable financial harm to the company from the costs of medical expenses and recovery of lost wages. When a company gets a workers’ compensation plan from an experienced insurer, valuable loss control services that help reduce expensive claims and keep premiums at a low become a great asset to the company.

Protection of Your Employees and Their Families

This is the key point of including a wage replacement system in your company’s safety plan, protecting your employees and also protecting their families. You want to keep your employees happy and working with your company, so they need to know that if anything ever happened, they would be taken care of by the company. As noted earlier, workers’ compensation covers the cost of hefty medical expenses of an employee if they are injured while working for you. Medical bills can be substantially high in this country, and people will need help with those bills if an injury occurs on your business’ time, and morally it is your duty to aid in paying those bills. If a permanent injury or disability occurs on the jobsite, workers’ compensation will cover the costs as needed, as well. These systems also sometimes pay for employees to have their rehabilitation and training to be done in order for them to return to the job in their original healthy, working condition. As for families, if there is something such as a death on the jobsite, this system will either pay for some of the funeral service costs or even all of the costs of said service. Some insurance packages may also include financial benefits for the family of the lost one, reducing the chances their being a lawsuit against the company for financial stability after a death of a loved one from a workplace-related illness or injury.


Three YouTube Videos Every Business Owner Should Watch

 Videos Every Business Owner Should Watch

Owning a business is not easy. There are a million things to be done, and seldom enough time to do those things. As soon as you put out one fire, another one starts up. Even in the rare moments of peace, you have to make sure that your business is achieving its full potential and your customers and clients are left feeling satisfied with your services. Luckily, in the digital age, you don’t have to rely on the traditional means of learning the tricks of the trade. YouTube offers instructive videos on an incredible variety of topics. You literally have access to the top experts and most innovative minds in the field at your fingertips. Here are three must watch videos for business owners:

1. Surviving the Entrepreneur Roller Coaster

This short inspirational video from Success Magazine is just what you need to learn how to harness the energy that comes from a brilliant new idea. The video describes this journey as the ‘entrepreneurial roller coaster’, and gives some great tips on how not to fall off. The main idea of the video is how to sustain the momentum and passion that one feels at the start of a new project, business opportunity, or innovative idea. It discusses how to prevent the derailing of your dream by remembering to encourage yourself, and being supportive individuals and refuse to give up.

2. The Seven Secrets of Exceptional Customer Service - VTIC Presentation by Carrie Gendreau

This presentation gives expert advice on offering the best customer service possible—from first impressions, the importance of details, to how to exceed customers’ expectations, and much more. It is a great watch if your business has been struggling to retain customers, or if you are perhaps having issues with your public image. Through various anecdotes about her experiences with customer service in businesses around the country, Carrie Gendreau lays the groundwork for how a business owner can create a welcoming environment that keeps consumers coming back again and again. The video suggests to treat everyone as a guest—not a customer. It is also key that complaints should be treated as gifts, not criticism. Every complaint is simply an opportunity to improve.

3. Seth Godin—How to Win at Business

This inspiring video with the author Seth Godin, entrepreneur and thought leader, discusses the idea that anything can be art if it is done with thought and care. It is suggested that we slow down and accomplish work with a higher level of consideration and attention. If you rush through assignments you are “painting” and when you elevate the quality of your work you are an “artist.”

By watching these videos, you have a few tools to help make your business more successful without ever having to leave the comfort of your home or office. From learning how to keep the momentum from a great idea constant to key tips and tricks to distinguish your customer service from the many businesses you are competing against, these videos are a valuable resource to aid you in creating an environment of artists, not painters.


7 Things Employers Should Know About Paying for Employees to go Back to School

When considering whether or not to offer tuition assistance to employees, there are several factors. It can be costly, with some employees completing Masters Degrees or PhD’s with the help of employers.

So let’s look at some of the reasons why a company would want to implement this strategy.

A stellar benefit package attracts stellar employees. Tuition assistance is a coveted perk which will be appreciated by motivated applicants who are looking to constantly improve their career and financial situation.

The federal government allows $5250 per year per employee to be written off. Tuition assistance is a great way for an employer to leverage their costs while offering a great benefit for the employee. For graduate degrees, the investment can become very costly to the employer, and often there are caps on yearly amounts. One way to ensure a return on this investment is a commitment contract requiring contin